Ask about, correct, or remove what is held about you

These rights apply whether or not you have an account. Requests are answered within 30 days — the shorter of the GDPR and CCPA deadlines, applied to everyone. Before anything is disclosed or erased, a confirmation is sent to the address you give, so nobody can act on your data by typing your email into this form.

Access

A copy of everything held about you: account, purchases, credits, consents, and every message sent to you.

Correct

Fix a name, an organisation, or anything else that is wrong.

Erase

Your records are severed from you. The payment ledger is kept, as the law requires, against an anonymous key that cannot be traced back.

Take a copy

The same export as access, in a machine-readable form you can move elsewhere.

Stop marketing

Applied immediately, no confirmation needed. Service messages about an account you hold continue; nothing else does.

Card details never reach this platform; they are held by the payment provider, and a request about them goes to the provider under its own terms. Questions about a request already made can be sent to the same form under “Access”, quoting the reference you were given.